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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping with El Cocinero Loco! We are committed to providing you with the best shopping experience possible. To ensure transparency and clarity regarding our shipping practices, please review our Shipping Policy below.

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1. Order Processing:

  • All orders are typically processed within [Insert Processing Time] business days after payment verification.

  • Processing times may vary during peak seasons or promotional periods, so please check our website or contact our customer support team for the most accurate processing time.

2. Shipping Methods:

  • We offer several shipping methods to cater to your needs. The available options will be displayed during the checkout process.

  • The shipping cost and estimated delivery times vary depending on the selected shipping method and your location.

  • Please note that we do not ship to P.O. boxes. A physical shipping address is required for delivery.

3. Shipping Destinations:

  • We currently ship to addresses within the United States. We do not offer international shipping at this time.

4. Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of your order.

  • You can view the estimated shipping cost during the checkout process before finalizing your purchase.

  • From time to time, we may offer free shipping promotions, so be sure to check our website and subscribe to our newsletter for updates.

5. Estimated Delivery Times:

  • Estimated delivery times vary depending on your selected shipping method and location.

  • While we strive to meet these estimates, please note that actual delivery times may be affected by factors beyond our control, such as weather conditions and carrier delays.

  • Once your order ships, you will receive a shipping confirmation email with a tracking number that you can use to monitor the progress of your delivery.

6. Tracking Information:

  • You can track your order using the tracking number provided in your shipping confirmation email.

  • If you encounter any issues with tracking or have questions about your shipment, please contact our customer support team for assistance.

7. Order Modifications and Cancellations:

  • If you need to modify or cancel an order, please contact us as soon as possible.

  • We will do our best to accommodate your request, but once an order has been processed and shipped, we may not be able to make changes or cancel it.

8. Lost or Damaged Items:

  • In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately.

  • We will work with you to resolve the issue and, if necessary, initiate a claim with the carrier to ensure a satisfactory resolution.

9. Contact Information:

  • If you have any questions or concerns about your order, our shipping policy, or any other aspect of our service, please don't hesitate to contact us.

  • Our dedicated customer support team is here to assist you and ensure your shopping experience is a positive one.

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Thank you for choosing El Cocinero Loco! We appreciate your trust in our products and services. Happy shopping!

RETURN & EXCHANGE POLICY

1. Eligibility for Returns and Exchanges:

  • We accept returns and exchanges on most products within [Insert Return/Exchange Period] days from the date of delivery.

  • To be eligible for a return or exchange, the item must be in its original condition, including all tags, packaging, and accessories.

2. Non-Returnable and Non-Exchangeable Items:

  • Some items are non-returnable and non-exchangeable for hygiene and safety reasons.

3. How to Initiate a Return or Exchange:

  • To initiate a return or exchange, please contact our customer support team at info@elcocinero.online.

  • Provide your order number and a detailed explanation of the reason for the return or exchange request.

  • Our customer support team will guide you through the process and provide you with a return authorization if applicable.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received was incorrect, damaged, or defective.

  • We recommend using a trackable shipping method and retaining proof of postage when returning items to us.

5. Refunds:

  • Once we receive your returned item and inspect it for eligibility, we will process your refund.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 7 business days for the refund to reflect in your account.

6. Exchanges:

  • If you are requesting an exchange, please specify the replacement item you would like. We will ship the replacement item once the returned item is received and inspected.

  • If the replacement item is of a higher value, you will be responsible for covering the price difference. If it is of a lower value, we will refund the difference to your original payment method.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately.

  • We may request photos or additional information to assess the issue and expedite the resolution process.

  • We will arrange for a replacement or issue a full refund for damaged or defective items, including any associated return shipping costs.

8. Cancellation of Orders:

  • If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

9. Contact Information:

  • If you have any questions or require assistance with a return or exchange, please reach out to our customer support team at [Insert Contact Information].

  • Our team is available to help you with any inquiries or concerns.

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Thank you for shopping with El Cocinero Loco. We value your satisfaction and are committed to providing a seamless shopping experience. Your trust in our products and services is greatly appreciated.

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